Job Title

Call Center Agent At ARM Pension Managers (PFA) Limited

Requirements

ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands. We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos
Employment Type: Full Time
Department: Customer Experience

Summary

Language Proficiency: HAUSA Fluency: HIGH Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Responsibilities

Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Requirements

A First Degree in a relevant field
1-3 years of experience in a call center environment​
Technical expert in related computer applications.
Able to react effectively and calmly in emergencies.
Able to maintain customer confidentiality.​
Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
Excellent verbal & phone communication skills, with active listening
Excellent relationship management skills and highly developed emotional intelligence
Proficient in relevant computer applications

Method of Application

Interested and Qualified Candidate Should Click the APPLY Button Below:

Deadline

31st March, 2023.

Salary

Attractive

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