Job Title

Sales / Social Media Associate At MacTay Consulting

Requirements

MacTay Consulting is the leading management consulting firm in Nigeria, providing HR Consulting, Learning & Development Solutions, Outsourcing, and Contact Centre Solutions.

We are recruiting to fill the position below:
About Role

In this role, under the supervision of the sales manager/C.E.O., you to assist in recommending product enhancements to improve customer satisfaction and sales potential.
As well as striving to maintain good relationships with existing clients, gaining repeat business wherever possible.
What You Will Be Doing

Welcome customers by greeting them; offering them assistance.
Direct customers by escorting them to racks and counters; suggesting items.
Answer phone calls, enquiries and requests, and handling them when appropriate
Advise customers by providing information on products by building confidence; offering suggestions and options.
Stay knowledgeable about all products and services.
Document sale by creating, updating customer profile records and sending invoice and following
up on payments.
Process payments by totalling purchases; processing cash and store or other credit cards.
Keep clientele informed by notifying them to preferred customer sales and future merchandise of
potential interest.
Ensure the work area or shop space is clean and organized at all times.
Market offers to other businesses and clients; especially during festive periods.
Contribute to team effort by accomplishing related results as needed.
Run errands and deposits cash into bank if needed.
Record inventory records and communicate low stock to supervisor.
Close sales by building rapport with potential account; explaining product and service capabilities;
overcoming the objection.
Drive the sales of products and services by achieving or exceeding sales targets.
Provide customers with product options as well as convince them to buy new products and
products on promotion.
Take orders from the website, pack and deliver them to the client.
To communicate all orders to the delivery company; diligently writing the name, phone no, and
address of the recipient.
Responsible for booking, receiving, tracking and stocking all items ordered to determine shipment
status.
Involved in reconciliation of physical stock with the stock in the system and warehouse.
Notify the supervisor when stock levels are down in order to restock.
Record expiration dates of products and notify team when products are reaching the end of their
shelf life.
Scheduling in-store deliveries and packages to be shipped out.
Resolves escalated or difficult issues regarding client complaints and other matters.
Assist in taking pictures, editing and preparing them to be posted on social media channels.
Assist to plan, coordinate and manage a schedule of activities across all social media platforms
such as Instagram, and WhatsApp.
Liaise with the inventory, logistics and procurement team for delivery to client’s/customers
destinations.
Ensure detailed submission of weekly/monthly sales report (data analytics & analysis of monthly
sales) to the Management.
Ensure the business always has adequate and suitable resources to run efficiently (e.g. people,
material, equipment etc.).
Work with the sales team to close sales and ensure the target is met.
Manage and resolve customer complaints. Give final judgement on resolution to customer
complaints resulting from purchases.
Requirements

A Bachelor's Degree in Marketing, Business Administration or related field.
Minimum of 2 years work experience.
Previous work experience in the gifting industry/sales and marketing.
Excellent written and verbal communication skills.
Excellent team building, interpersonal, good negotiation, organizational and problem-solving skills
Ability to navigate a fluid, fast-paced entrepreneurial environment.
Excellent client satisfaction and customer service.
Ability to work as part of a team and individually.
Proficiency with Microsoft Office Applications and social media platform e.g. Instagram, tiktok etc.

Method of Application

Interested and Qualified Candidates Should Click the APPLY Button Below:

Deadline

9th February, 2023.

Salary

Attractive

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