Job Title

IT Support Engineer (Sophos Experience) At Ascentech Services Limited

Requirements

Ascentech Services Limited - Our client, an FMCG company, is recruiting to fill the position below:
Job Role

As the I.T. Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.
Job Description

Provide Sophos customers with technical support within the defined parameters of Sophos satisfaction and covering our network products.
Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.
Handle technical escalations within team response/resolution targets.
Provide team leader/manager feedback with regards to technical support procedures and policies with the goal of improving overall customer satisfaction as well as engineer efficiency.
Requirements

B.Sc. / H.N.D. in Computer Science, Electronic Engineering, Computer Engineering or related field.
2-4 years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators.
Experience with security products, such as Firewalls, IPsec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs.
Experience with Linux operating systems through the command line level
Experience with active directory (or any LDAP variant) group policy configuration and deployment.
Experience with cloud virtualization such as Amazon AWS or Microsoft Azure.
The ability to work with complex problems where analysis of situations or data requires review.
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
Applicants must be resident around Lagos Island and its environs for proximity purpose.

Method of Application

Interested and qualified candidates should send an updated Resume(s) to: cv@ascentech.com.ng using the Job Title as the subject of the email.

Deadline

Not specified

Salary

N120,000 - N150,000 / Month