Job Title

Customer Service Executive At Satview Network

Requirements

Satview Network is Nigeria’s first No Subscription Direct to Home Satellite service provider with premium channels. You can enjoy over 50 channels without a monthly Subscription with popular movies, sports, dramas, children, and educational programs.

Satview Network is operated by The Dexterity Group which is wholly Nigerian owned. Whether it is providing the best of content, entertainment, information, and education to our viewers, or having mutually rewarding and transparent relationships with all our stakeholders, The Dexterity Group has a consuming passion for World-Class Quality.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads 
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools.
Requirements

Bachelor's Degree.
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively.
Skills & Proficiencies:

Customer service
Product knowledge
Quality focus
Market knowledge
Documentation skills
Listening skills
Phone skills
Resolving conflict
Multitask
Patience
Negotiation
Positive attitude
Attention to detail
People oriented
Analysis
Problem solving
Organizational skills
Adaptability
Ability to work under pressure
Computer skills.

Method of Application

Interested and qualified candidates should send their CV to: careers@dexterity.group using the Job Title as the subject of the email.

Deadline

23rd December, 2022.

Salary

N30,000 - N45,000 monthly.