Job Title

Team Lead, Collections (Position1)

Location: Lagos

Requirements

Renmoney is a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Title: Team Lead, Collections

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Collections
Minimum Experience: Manager / Supervisor

We are the Place for you, if

You’re excited about technology and the future, and you’re looking for a place to learn and grow.
You care a lot about detail and pride yourself in impeccable execution.
You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
You love to speak up, ask questions and are comfortable challenging anyone or any idea.
The position

To supervise in-house collections of overdue and delinquent loans in the Collections department, by increasing collections rates and preventing roll-to-worse or non-performing status of the Banks’ loan portfolio.
Responsibilities

The leadership, management, and control of collections on all overdue and delinquent accounts on a month-to-month basis to ensure 100% achievement of agreed benchmark on collections.
To maximise the collections rate in a prudent, cost-effective manner to ensure efficiency and effectiveness of collections.
Ensure achievement of monthly telephone collections targets through guidance and coaching of the telephone collectors.
Conduct monthly performance appraisal sessions with direct reports in line with stipulated career and performance management policies and procedures.
To assist with escalations and customer service gaps where necessary.
Requirements

Required: Minimum of 3 years’ experience in collections, with advanced knowledge of collections procedures and best practices.
Preferred: Call centre experience an advantage
This job is Perfect for you if you

Enjoy adding structure and developing approaches to ambiguous problems
Are a self-starter, take initiative, work collaboratively and can self-manage in ambiguity
Have excellent verbal and written communication skills
Are excel and numbers-savvy and very detail oriented
You will not enjoy this job if you:

Work best in structured, hierarchical settings
Require clear, pre-set deliverables and constant direction
Are used to working in/with a large team.
What’s in it for you

You’ll receive competitive compensation and work with amazing people.
You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Method of Application

Interested and Qualified Candidate Should Click the APPLY Button Below:

Deadline

Not Specified

Salary

Attractive

Apply

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Job Title

Service Advisor (Position2)

Location: Lagos

Requirements

Renmoney - We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Title: Service Advisor

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Contact Center
Minimum Experience: Mid-level

We are the Place for you, if

You’re excited about technology and the future, and you’re looking for a place to learn and grow.
You care a lot about detail and pride yourself in impeccable execution.
You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
You love to speak up, ask questions and are comfortable challenging anyone or any idea.
The Position

We are currently seeking to employ a Service Advisor to provide top-notch service to customers with speed, convenience and expertise, thereby maintaining a friendly business relationship.
Responsibilities

Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
Receive calls, chats, emails, and other interactions from existing customers with account inquiries, requests, and complaints and provide first level support.
Log requests and complaints that require resolution from other units (second level) and follow up to ensure they are resolved within SLA.
Provide correct and complete information to customers on the organization’s products and services.
Make outbound calls to customers and potential customers.
Assist customers through the Renmoney onboarding platforms (website, mobile app, etc.) via chat or phone call.
Requirements
Required:

University Degree or equivalent standard
2+ years of experience in sales related field
Experience with customer service relationship
Preferred:

Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
This job is Perfect for you if you

Enjoy adding structure and developing approaches to ambiguous problems
Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity
Have excellent verbal and written communication skills
Are excel and numbers-savvy and very detail oriented
You will not Enjoy this Job if you

Work best in structured, hierarchical settings
Require clear, pre-set deliverables and constant direction
Are used to working in/with a large team.
What’s in it for you

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Method of Application

Interested and Qualified Candidate Should Click the APPLY Button Below:

Deadline

Not Specified

Salary

Attractive

Apply

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Job Title

Contact Centre Advisor (Sales) (Position3)

Location: Lagos

Requirements

Renmoney - We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Title: Contact Centre Advisor (Sales)

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Contact Center
Minimum Experience: Mid-level

We are the Place for you, if

You’re excited about technology and the future, and you’re looking for a place to learn and grow.
You care a lot about detail and pride yourself in impeccable execution.
You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
You love to speak up, ask questions and are comfortable challenging anyone or any idea.
The Position

The Contact Center Advisor carries out all activities relating to telephony, online and virtual sales, acquire new customers and retain existing customers for the bank whilst representing the brand positively.
Responsibilities

Meet required financial targets/sales budgets.
Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
Receive customer interactions (calls, email, chat, etc.) and attend to customers using the required scripts.
Obtain customer information and determine eligibility of customers by comparing information received with requirements.
Provide correct and complete information to customers on the organization’s products and services.
Make outbound calls to customers and potential customers.
Receive and resolve customer enquiries, requests, and complaints within stipulated SLAs.
Requirements

Bachelor's Degree in any field
0 - 2 years of experience
This job is perfect for you if you:

Enjoy working in a fast-paced environment
You are self-motivated and demonstrate a sense of ownership
Possess excellent interpersonal skills
Possess relationship building, negotiation, problem-solving and troubleshooting skills
You will not enjoy this job if you:

Work best in structured, hierarchical settings
Require clear, pre-set deliverables and constant direction
Are used to working in/with a large team
What’s in it for you

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Method of Application

Interested and Qualified Candidate Should Click the APPLY Button Below:

Deadline

Not Specified

Salary

Attractive

Apply

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