Job Title

Customer Experience Manager At Lheon Consulting Limited

Requirements

Lheon Consulting Limited is a strategy development and talent consultancy company, devoted exclusively to career shaping and personal development activities.We work globally with professionals and experts in the financial sectors to offer resourceful training, assessment and recruitment services to financial and non-bank financial institutions through use of innovative technologies to achieve a perfect workplace.

We are recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Lagos
Employment Type: Full-time

Job Description

Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customers issues and follow problems through to resolution.
Develop service procedures, policies and standards.
Keep accurate records and document customer service activities and discussions.
Keep ahead of industry’s developments and apply best practices to areas of improvement.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Assess service statistics and prepare detailed reports on your findings.
Job Requirements

Bachelor's Degree in Business Administration or related field.
3 - 5 years work experience.
Good understanding of management practices and techniques.
Outstanding written and verbal communication skills.
Proficiency in Microsoft Office and customer service software.
Awareness of industry’s latest technology trends and applications.
Excellent leadership and interpersonal skills.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Ability to think strategically in terms of culture and behavior, business processes and technology and tools.

Method of Application

Interested and qualified candidates should send their CV to: lheonconsultingltd@gmail.com using the Job Title as the subject of the mail.

Deadline

23rd December, 2022.

Salary

N300,000 - N350,000 monthly